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The Fine Print

Policies & Procedures

CANCELLATIONS & NO-SHOWS

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Class Early Cancel: More than 8 hours prior to class start time. Early cancels: no charge, class will be automatically returned to your account.

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Class Late Cancel: Class is deducted from current package, OR if no current package is available client is charged the current drop-in class rate.

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Class No-Show: $10 Fee AND a class is deducted from current package (if no current package is available, client is charged drop-in rate in addition to $10 no-show fee). No-show is defined as: cancellation within 15 minutes of class time, OR no notice.

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Private/Duo/Trio Appointments: Notify your instructor a minimum of 24 hours before your appointment time (considered an early cancel). Late cancels will be charged a $50 late cancellation fee. Cancellations within 12 hours of appointment time will be charged the full session fee. No-shows will be charged the full session fee AND a $25 no-show fee. 

 

Thank you for your cooperation! While Pilates South makes exceptions for true emergencies, our cancellation policies are consistently enforced for the following reasons:

 

  • To be consistent and fair, treating all clients equally

  • To protect and account for the instructor's time, planning, travel, and compensation (including commissions)

  • To be as considerate as possible to the clients who are waitlisted for a class or appointment time. If you booked a time or slot, someone else wasn't able to!

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REFUNDS, EXCHANGES, AND STUDIO CLOSURE/CANCELATION

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Reformer Pilates Class packages, drop-in classes, and appointment session fees are non-refundable. Please contact Pilates South to discuss exchanging a purchase for account credit.

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Pilates South reserves the right to cancel a class if 0-1 participants are enrolled in a class. The client enrolled will be notified via email and/or phone call/text and given plenty of notice. In this rare occurrence, the class will be returned to the client's account.

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Weather closures will be handled on a case-by-case basis. All potential closures and closures will be communicated ahead of time via email and/or text. In the case of extreme or hazardous weather conditions the cancelation policy will be relaxed.

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Our ultimate goal is to serve all of you well! Thank you!

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