Policies

ATTENDANCE

 

Classes need a minimum of 2 participants to be held.

We reserve the right to cancel a class if 0-1 participants are enrolled. The client enrolled will be notified via email and/or phone call/text and given plenty of notice.

 

Classes before 8am- We request that clients sign up by 9pm the night before class. Early classes will be cancelled at 9pm the night before if 0-1 clients are signed up.

 

NO SHOWS & CANCELLATIONS

Class Early Cancel: More than 8 hours prior to class start time. Early cancels: no charge.

Class Late Cancel: Class is deducted from current package, OR if no current package is available client is charged the current drop-in class rate.

Class No-Show: $10 Fee AND a class is deducted from current package (if no current package is available client is charged drop-in rate in addition to $10 no-show fee). No-show is defined as: cancellation within 15 minutes of class time, OR no notice.

Appointments: Notify your instructor a minimum of 12 hours before your appointment time (considered an early cancel). Late cancels will be charged a $50 late cancellation fee. No-shows will be charged the full session rate. No-show is defined as: cancellation within 15 minutes of appointment time, OR no notice.

 

Thank you for your cooperation! While Pilates South makes exceptions for true emergencies, our cancellation policies are consistently enforced for the following reasons:

1. To be consistent and fair, treating all clients equally.
2. To protect and account for the instructor's time and compensation (including commissions).
3. To be as considerate as possible to the clients who are waitlisted for a class or appointment time.

 

Our ultimate goal is to serve all of you well! Thank you!

PACKAGES & PLANS

Class packages, drop-in classes, and session fees are non-refundable. Please contact Pilates South to discuss exchanging a purchase for account credit.