Policies

ATTENDANCE

Classes need a minimum of 2 participants to be held.

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Class may be canceled 2 hours prior to class time if 0-1 participants are enrolled. The client enrolled will be notified via email and/or text.

Classes before 8am- We request that clients sign up by 9pm the night before class. Early classes will be cancelled at 9pm the night before if 0-1 clients are signed up.

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NO SHOWS & CANCELLATIONS

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EARLY CANCEL for all classes is 4 hours prior to class time. No fee.

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LATE CANCELS + NO SHOWS will be deducted a class from current package or charged the drop-in rate (if client has no active package at that time).

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PRIVATE/SEMI-PRIVATE APPOINTMENTS - please give 24 hours notice if unable to keep your appointment. Late cancels will be charged 50% of the appointment fee.

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PACKAGES & PLANS

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$50 fee for early termination of contract/auto-draft plans.

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Class packages are non-refundable. Please contact Pilates South to discuss exchanges or returning an unused purchase for account credit.

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We reserve the right to charge fees or give grace on a case by case basis