Policies

ATTENDANCE

 

Classes need a minimum of 2 participants to be held.

Class may be canceled 2 hours prior to class time if 0-1 participants are enrolled. The client enrolled will be notified via email and/or text.

 

Classes before 8am- We request that clients sign up by 9pm the night before class. Early classes will be cancelled at 9pm the night before if 0-1 clients are signed up.

 

NO SHOWS & CANCELLATIONS

EARLY CANCEL for all classes is 4 hours prior to class time. No fee.

LATE CANCELS + NO SHOWS will be deducted a class from current package or charged the drop-in rate (if client has no active package at that time).

PRIVATE/SEMI-PRIVATE APPOINTMENTS - please give 24 hours notice if unable to keep your appointment. Late cancels will be charged 50% of the appointment fee.

PACKAGES & PLANS

$50 fee for early termination of contract/auto-draft plans.

Class packages are non-refundable. Please contact Pilates South to discuss exchanges or returning an unused purchase for account credit.

We reserve the right to charge fees or give grace on a case by case basis

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